NEO Academy

Salon Client Communication 发廊客户的沟通

A course by Chris Chan, Technical Director

100% (1 people rated)
16 bought
7 Topics (53 total minutes)
Audio: CN
Subtitles: EN,CN
Level: Fundamentals
Lifetime access
Updated at 17 Aug, 2021

Working in a salon means being in constant communication with clients. Ensuring that your clients are satisfied each time they leave your salon chair can increase the chances for a return visit resulting in long term loyal clients. While you want to understand your client’s wants and needs, you also want to communicate effectively with your customers as you suggest new treatments or hairstyles that they may need.

美发行业的工作是要持续不断地与客户沟通。以确保你的客户在每次离开您的沙龙座时都感到满意，可以增加回访的机会并成为长期的忠诚客户。当您想要了解客户的欲望和需求时，你就要与您的客户进行有效的沟通，建议您的客户需要的新护理或发型。

Communication plays an important role in our everyday life but its not always easy to start or maintain a communication stream causing what we call a communication breakdown. It happens to all of us – kids, teenagers and adults. This usually happens when we do not deliver the message well or simply because we do not listen carefully to others. In this course Chris explains all about communication breakdown and how we can build rapport to connect with our clients providing the essential solution for hairdressers to fully understand customer needs and recommend individual hairstyles or services in a systematic manner. Elevate your salon services to a whole new level and start increasing your loyal clientele by implementing what you learn from this course.

沟通在我们的日常生活中发挥着重要的角色，但它并不容易开始或维持，导致我们通信障碍的称之为沟通中断。它经常发生在我们所有人身上--孩子、青少年和成年人。这通常是在我们没有很好地传递信息，或是没有认真地倾听别人陈述时而发生的。在这个课程中，Chris将解释所有关于沟通障碍的问题，以及我们要如何和客户建立融洽的关系来维持联系，这个基本解决方案可让美发师充分了解客户的需求，即可很有系统的方式推荐个人发型或服务。将你的美发服务提升到一个全新的水准，通过您从本课程中学到的知识开始去实施和增加您的忠实客户。

What you will learn 你将学到

1. Why Communication is Important 沟通的重要性
2. How to Build Rapport 如何建立融洽关系
3. Communication Skills 沟通技巧
4. Consultation Skills 咨询技巧

#	CONTENTS	DURATION
1	Introduction 简介 • Educator introduction 教育者的介绍 • Course objective 课程目标	1 mins
2	Why Communication is Important 沟通的重要性 • Communication Breakdown - Physiological 沟通中断--心理 • Communication Breakdown - Physical 沟通中断--生理	6 mins
3	How to Build Rapport 如何建立融洽关系 • How to build rapport with clients 如何与客户建立融洽的关系 • Appearance 形象 • Mirroring 镜像法 • Listening to your clients 倾听客户的谈话	9 mins
4	Communication Skills 沟通技巧 • Open and closed questions 开场白和结束语 • Finding a common ground 找共同话题 • Be competent 有专业能力 • Be emphatic 有强调性 • Importance of body language 肢体语言的重要性	13 mins
5	Consultation Skills Pt.1 咨询技巧 Pt.1 • Diagnosis & Analysis 诊断与分析 • Scalp Analysis Chart 头皮分析图	10 mins
6	Consultation Skills Pt.2 咨询技巧 Pt.2 • Action Plan = Goal 行动计划=目标 • Maintenance 保养	10 mins
7	Summary 总结 • Recap and summary 重述要点和总结	3 mins

Chris Chan

Neo Team . Technical Director

Chris comes from a family of hairdressers, inheriting his passion from his mother who was also a hairdresser of her time. Holding his first pair of scissors at the age of 12, he realised his passion for hair dressing as he started giving free hair cuts to his schoolmates.

In 1988, Chris decided to realise his dream by enrolling into Peter & Guys Academy in Singapore where delved deeper into the world of hair dressing. Holding a pair of hair scissors came natural to him and moving them swiftly and skillfully between his fingers came with ease. Apart from hair cutting, Chris also excelled at perm techniques.

Following his graduation from Peter & Guys Academy, Chris joined Mode Salon in Singapore where he continued to develop his hair cutting skills with the utmost speed and precision. Chris's love to share and learn eventually led him to his first educator role at Wella in 1995 and he has since never looked back and has enjoyed every moment of sharing and learning at the same time. During his 9 years at Wella, Chris mastered various cutting and perming techniques while deepening his knowledge for color theory and color practical. Due to his multi-lingual ability, Chris was able to fast track his educator career by conducting a vast number of cut, color and perm seminars, workshops and hair shows.

In 2011, Chris joined Nekderx as Technical Director where he is responsible for conducting various courses and participates regularly in hair events, seminars and hair shows for many well-known international brands. His profound understanding of most color brand characters and product knowledge in the industry has garnered him a respectable reputation as an educator in the industry.

• Year 1990-1995 : Thomas & Guys as Instructor & Salon Manager
• Year 1995-2002 : ZOTOS & SHISEIDO Senior Educator
• Year 2002-2011 : Wella Professional & Sebastian Senior Educator
• Year 2011- current : NEKDERX Technical Director

His jovial personality and outgoing character has helped him build meaningful relationships with many salons and also allows him to understand what the salon, staff and consumer needs. Incorporating his 30 years of experience and love for cut and perms, Chris has developed a unique and easy to learn syllabus suitable for hairdressers of all ages and level.